Why Skype is the Most Used Software in Our Law Firm

Skype is my most used software package. I use it, literally, all day long. It’s pretty amazing when you really put it to use.

I use Skype, primarily, as my instant messenger client. Everyone in my firm, in all three offices, runs Skype all day and we communicate with instant messages constantly. I use it when I want someone to call me. I send a quick message that says “call me now” or “call me when you get a chance.”

We use it when someone arrives at the office for a meeting to let the attorney or paralegal know their visitor has arrived. We use it to arrange for front desk coverage when the receptionist needs to go to the bathroom. We alert attorneys that a caller is holding when the attorney is on another call. Skype works well between offices and within a single office. It’s also terrific when someone is working from home. Of course, you can send messages while already on a call so you don’t need to deal with a noisy intercom or putting a caller on hold.

That’s just the beginning of what Skype can do. In addition to its messenger capabilities you can also make video calls. Everyone in our office has a webcam and we can communicate, between offices or home/office, with video.  I also video chat with my friends, family and some clients who have Skype set up. The quality is fantastic and the calls are free.

Skype just added, yesterday, video conference calling. It’s in beta and it’s only available to PC users (not Macs) for now. It’s free, but they plan to charge late this year for the feature. We started testing it yesterday with excellent results. Skype, of course, also has built-in audio conferencing. The audio conferencing has a feature that highlights the name of the participant that’s talking so you don’t need people to identify themselves when they speak. You can seek their name blinking on the screen as they talk. Skype to Skype audio conferencing is free.

Skype also provides the capability to send SMS text messages from your desktop. This isn’t a free feature. It costs a few cents per text and you can leave funds in your account and pay as you go. There isn’t a monthly minimum.

Finally, of course, you can use Skype to make phone calls. They charge for calls to landlines. It runs two cents per minute in the U.S. or you can sign up for an unlimited plan for $3.00 per month. My mother called me earlier this week from Marrakech on my home phone. That cost her two cents a minute. Skype is almost always the best deal for calling people around the world.

Skype can give you a phone number so non-Skype users can call you on your Skype account. They also offer voicemail and you can forward calls from your Skype number to your cell phone or landline. They offer a free Skype to Go option so you can dial in from any phone and make international calls at Skype rates.

I’ve got Skype with me even when I’m away from my computer. I have Skype on my iPhone and iPad and I use IM+ on both of those devices so I can keep getting instant messages when I’m mobile.

To really use all the goodness of Skype you need a webcam and a headset with a microphone. You can download Skype for free and give it a try. What have you got to lose?

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  • http://www.rocketmatter.com Larry Port

    Skype is an incredible tool for our business. It allows us to have a distributed team working seamlessly.

    We use Phone.com, a Virtual PBX, on top of Skype so we can have support and sales queues and a unified 1-800 number that routes to the individual Skype In numbers.

    We actually use it so much that we integrated our CRM with Skype, so you can navigate to a person’s contact record and initiate a phone call by clicking on their number.

    ‘Tis a beautiful thing.

    • Lee Rosen

      Fantastic. I love guys like you that take everything to the next level. You’re my hero.

      Lee

  • http://www.GrahamLawCollaborative.com Kimberly Graham

    Skype is fantastic. I don’t use a headset with it though. I just use the built-in webcam and speakers/mic on my computer (Mac). If there’s any echo (sometimes there is, sometimes not) then I use my ipod earbuds and just plug those in to the computer’s earphone jack. That takes away any echo.

    I’ve also taken to using gmail’s IM and video chat functions. For a time, Skype was performing poorly, lots of dropped calls and signal lag, so I moved to gmail.

  • Teresa Waldrop

    Lee, Just the nudge I needed .. will give Skype a try and let you know how it goes! Teresa

  • http://www.DuncanLawOnline.com Damon Duncan

    Lee,

    Our firm too uses Skype to communicate between our Greensboro and Charlotte office. It’s as easy and cheap (free) as it gets. Almost no learning curve at all. You’re right – Larry is always able to take something to the next level! Great article.

  • http://www.mathewsfamilylaw.com.au Vanessa Mathews

    Hi Lee
    We just started using Skype in my family law firm in Melbourne, Australia.
    Not only have I have used it to confer with oversease clients, and also with clients who live locally but, eg, would have to arrange child care to come to my office, would have to take time out of their work day to attend.
    We’re pretty excited about it.
    Vanessa Mathews

    • http://www.rosen.com Lee Rosen

      Vanessa,

      It’s great to hear from you. I’m glad Skype is working for you. We should video chat sometime.

      Lee

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