September 2009

Who are My Top Referral Sources? OMG, I Don’t Know

A good friend and marketing buddy of mine asked me a question the other day. He asked “who are your top 20 referral sources?” Crap. “I don’t know” I had to say. I was embarrassed. I should know. I know I should know. If I had known the answer, he was going to followup with [...]

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Why an Unhappy Client Should Make You Happy

I want happy clients. I want to feel that we did a good job for them and met their needs. I need them to tell their friends and family about us to help us build our practices. I love  the warm feeling I get when I hear about the positive comments they made about us [...]

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Sunday Funny: The “You Lie” Guy Can’t Compete

This guy is a law professor in Toledo seeking the office of mayor. Unfortunately, he has a heckler. His heckler makes the guy screaming at the President look like an amateur. http://www.youtube.com/watch?v=de3WWGCK4N0

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Interesting Stuff – September 26, 2009 Edition

It’s Saturday and on this day of each week I publish links to some of the things I’ve come across over the past week that might be of interest to you. These are things that stimulated me in some way related my practice. I’m publishing these links without much comment so you’ll have to click [...]

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10 Best Ways To Anger a Client

It’s not easy to make a client angry. They come to us wanting help. They hire us because they trust us. They desperately want us to succeed because our success is their success. So how do they end up upset? How do they end up threatening your staff? How do they end up filing a [...]

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How to Know When You’ve Outgrown Your Web Host

We’ve been running our firm website, this website and a couple of others (like our marriage counselor site – Stay Happily Married.com) on a hosting account with BlueHost. They’ve done a great job and been very helpful when we call with questions.They charge a very reasonable fee. By “reasonable” I mean amazingly cheap – $6.95 [...]

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How I Accidentally Made My Best PowerPoint Ever

Last week I did the first of 5 presentations for Lawyers Mutual. They’re North Carolina’s largest attorney malpractice carrier. They offer free CLE programs across the state. I co-presented with Erik Mazzone and we did a 60 Tips in 60 Minutes program. It went well. The program is fast paced and involved quick demonstrations of [...]

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How to Simplify Your Faxing

I hate fax. I can’t believe we’re still using a fax machine. It’s time to share our documents using collaborative tools or, at a minimum, email. But, I’m not willing to die on that hill. I’ll save my anti-fax rant for another day and simply accept that we lawyers still use fax and it isn’t [...]

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